Help & Support

Assistance and guidance

How Verification Works

Basic verification through email confirmation. Proves ownership of email address.

Your organization admin confirms your employment status, role, and department. This level is required for most platform features.

Additional identity verification through official documents. Provides the highest level of trust and access to premium features.

How do I update my profile information?

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Go to My Identity and click "Edit Details". Note that some fields require admin approval for changes.

Why was my connection request rejected?

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Users can reject connection requests for any reason. You can try sending a message explaining why you want to connect.

How long does verification take?

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Email verification is instant. Organization verification depends on your admin and typically takes 1-2 business days.

Can I belong to multiple organizations?

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Yes, you can be verified by multiple organizations. Contact each organization admin to request verification.

How do I remove a contact?

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Go to My Contacts, find the contact, and select "Remove Contact" from the actions menu.

• Only connect with people you know or have a professional reason to contact

• Keep your profile information accurate and up to date

• Respect others' privacy and connection preferences

• Report suspicious activity or identity fraud immediately

• Use professional communication in all messages

Can't find the answer you're looking for? Contact our support team.